Surface won't turn on or wake from sleep
- Disconnect any USB drives, SD cards, USB accessories, external monitors, docks, or anything else you've connected to your Surface.
- If that didn't work, connect the power supply that came with your Surface.
- When your Surface is plugged in with the original power cord, charge it for 15 minutes.
Your Surface Won't Start, Method 2:
- Always make sure the Surface is turned off first – not a problem in our case.
- Press and hold Volume Up (on the left side) and the Power button at the same time for at least 15 seconds.
- Release both buttons and wait 15 more seconds.
- Turn on the Surface as usual.
Press the Power button (located on the top edge; to the left of the volume key).
What to do if your computer has frozen
- The best way to restart is to hold the power button for five to 10 seconds.
- If you're working with a frozen PC, hit CTRL + ALT + Delete, then click “End Task” to force-quit any or all applications.
- On a Mac, try one of these shortcuts:
- A software problem may be one of the following:
Press and hold the volume-down button while you press and release the power button. When the Microsoft or Surface logo appears, release the volume-down button. When prompted, select the language and keyboard layout you want. Select Troubleshoot, and then select Recover from a drive.
Locate your computer's power button, and then press and hold it down for 10 seconds. Your computer will forcibly shut down. Wait a few seconds, and then boot it back up by pressing the power button normally.
When a Windows program stops responding or freezes, it can be caused by many different problems. For example, a conflict between the program and hardware in the computer, lack of system resources, or software bugs can cause Windows programs to stop responding.
Navigate to Settings > Update & Security > Recovery. You should see a title that says "Reset this PC." Click Get Started. You can either select Keep my files or Remove everything. The former resets your options to default and removes uninstalled apps, like browsers, but keeps your data intact.
PCs that freeze is a very common problem not just with the SP4. It can be caused by malware, adware, viruses, faulty 3rd party drivers, applications with bugs, hardware issues, firmware, device drivers to mention a few. When all else fails sometimes you have to bite the bullet and reinstall the OS.
If you're having weird issues with your Surface like missing features, weird crashes, or blue screens it might be due to some corruption or missing system files. Believe it or not, these two tools can solve 95% of weirdness, crashing or blue screen problems you may have on a Surface.
Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. After you release the buttons, wait 10 seconds.
Finding your BitLocker recovery key in Windows 10
- In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key:
- On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated.
- On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions.
Reset from Setup Screen
- Shut your computer down.
- Power your computer back up, and immediately press the key that enters the BIOS setup screen.
- Use the arrow keys to navigate through the BIOS menu to find the option to reset the computer to its default, fall-back or factory settings.
- Restart your computer.
Turn on your HP laptop, then immediately press the F11 key repeatedly until the Choose an option screen appears. Click Troubleshoot. Click Reset this PC. Select an option, Keep my files or Remove everything.
Here's how to find it:
- Using a working PC or phone connected to the Internet, open the the Microsoft OneDrive Recovery Key page and sign in with the same Microsoft account you used on your Surface Pro.
- After logging into your online Microsoft account, you'll see the actual key ID and long BitLocker recovery key number.
How to Unfreeze a Frozen Computer in Windows 10
- Approach 1: Press Esc twice.
- Approach 2: Press the Ctrl, Alt, and Delete keys simultaneously and choose Start Task Manager from the menu that appears.
- Approach 3: If the preceding approaches don't work, turn off the computer by pressing its power button.
Do not turn off your computer with that physical power button. That is only a power-on button. It is very important that you shut down your system properly. Simply turning the power off with the power switch can cause serious file system damage.
While your hardware won't take any damage from a forced shutdown, your data might. If you are working on any files when things go bad, then at a minimum you will lose your unsaved work. Beyond that, it is also possible that the shutdown will cause data corruption in any files that you have open.
If your laptop computer won't respond to a button press or to anything else, it could be that it's locked up.
- Unplug from charger.
- Eject battery and wait at least 10 seconds.
- (optional) Hold down power button for 20 seconds to discharge the computer.
- Reinsert battery and plug in, and continue as normal.
Shut down or restart Windows using “Alt + F4”Whenever the focus in Windows 10 is on the desktop, you can press the Alt + F4 keys on your keyboard to open the shutdown menu. In the Shut Down Windows dialog window, you can open the drop-down list to choose whether to shut down, restart or put the device to sleep.
How to Shut Down an HP Notebook From a Freeze
- Press and hold the "Power" button for eight to 10 seconds. This forces the system to power off.
- Turn the laptop over. Slide and hold the battery lock button to the release position.
- Pull the battery toward you and lift it out of the HP notebook.
