Cisco Jabber - Troubleshooting
- Close the Cisco Jabber application out completely and re-open it.
- Sign out of the Jabber app and then sign back in again.
- Reset Jabber and sign back in again (*Note: This will clear chat and call history)
- Restart your device.
- Unistall and reinstall Cisco Jabber.
Change Your Availability Status
- In the Cisco Jabber main window, click the drop-down list below your name.
- From the list, choose a new status.
1. DiagnosticsContent – This HTML file is the Jabber Diagnostics tool output at the time of problem report creation. This information can be viewed in the client by pressing Ctrl+Shift+D.
You can adjust the volume level for Jabber audio. In the Cisco Jabber main window, click File > Options > Audio. Use the slider to adjust the volume level up or down.
Resolution
- Restart your TFTP server.
- Check the name of your configuration file. Remember: The name of the configuration file is case sensitive.
- Ensure your corporate firewall does not prevent Cisco Jabber for Windows from downloading the configuration file.
- Host the configuration file on your TFTP server as follows:
Steps
- Enter a username. Use the bar next to "Username" to enter your username.
- Select a suffix (if available). The format for a Jabber address is (i.e. ).
- Enter your password and confirm it.
- Verify that you are a person.
- Click Register.
Choose Your Audio Device
- From the Jabber hub, select: Windows: The Gear and choose Settings, then click Audio.
- Select the audio device for the ringer. This is either your headset or speakerphone.
- Select the audio device for the speaker. This is either your headset or speakerphone.
- Click OK.
CCMCIP stands for "Cisco CallManager Cisco Ip Phone service". This is a service running on Cisco CallManager (CUCM) servers. This service provides a HTTP interface for external applications (such as Cisco Phone Designer, Cisco Click2Call widget, etc.) to retrieve phone configuration from CUCM.
Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they're available, and collaborate more effectively.
How do I answer a call?
- For an incoming call, the headset will ring and the Cisco Jabber app will alert you with a notification pop-up in the bottom right-hand corner of your desktop.
- In the notification pop-up, click Answer or Decline.
- The active call window will open when the call is answered.
Desk Phone Control—Along with IM and presence capabilities, the “Jabber for Everyone” offer allows users who are configured for Cisco IP Telephony to also use their Cisco Jabber client to control their Cisco IP phone to make and answer calls (through Computer Telephony Integration (CTI)).
Who uses Cisco Jabber?
| Company | Website | Company Size |
|---|
| QA Limited | qa.com | 1000-5000 |
| ROBERT W WOODRUFF ARTS CENTER INC | woodruffcenter.org | 1000-5000 |
| J & D RESOURCES, INC | jdresources.com | 10-50 |
| Field Nation | fieldnation.com | 200-500 |
Click the phone icon in the lower left corner of the Jabber window (circled in red in the image below) to open the Phone Controls menu and select "Use my computer for calls." (If this setting is not changed, Jabber will initiate calls from your desk phone and not the PC).
Install Jabber on an iOS Device
- On your iOS device, get the Cisco Jabber app.
- Tap Get and then Install.
- Sign in to the iTunes Store if you are prompted to do so and then tap OK.
- When the app has finished installing, tap Open.
- When the message to allow Jabber to access your contacts displays, tap OK.
Jabber is an open source, secure, ad-free alternative to consumer instant messaging (IM) services such AIM, ICQ, MSN, and Yahoo. ICQ ("I Seek You") is a program you can download that will let you know when friends and contacts are also online on the Internet.
The Jabber protocol is XMPP (Extensible Messaging and Presence Protocol), and any client program that supports XMPP can communicate with any other user with an XMPP client, providing the sender is in the recipient's contact list (buddy list).
It looks like an email address, but it's used for instant messaging instead. If you create an account at the Jabber.org messaging service your JID will be of the form "username@jabber.org", but your friends might have JIDs from gmail.com or any other XMPP service.
Jabber is an initiative to produce an open source, XML-based instant messaging platform. Similar to the Linux and Apache projects, Jabber developers volunteer their time to work with the code over the Internet. As a result of their efforts, anyone can download the Jabber client and server for free.
From the main Jabber screen, select the Chat bubble icon. At the very top of the contant list, select Clear to delete your chat history for all chats.
Resetting Jabber v11.0 and above for Windows
- Open Jabber without signing in (if Jabber is automatically set to sign in upon opening, simply sign out).
- Below the “Sign In” button, select “Reset Jabber”.
- You will get a message asking “Are you sure you want to reset Jabber”
- Select “Reset”.
- You will be prompted to enter your email address and select “Continue”.
Configuration switchTap the Jabber icon to launch Jabber. On the login page, tap Reset Jabber. Note: This will erase all previous Jabber settings that are configured. Tap Reset to confirm that you want to reset Jabber.
Easy enough
- exit Jabber.
- Navigate to C:usersusernameAppDataLocalCiscoUnified CommunicationsJabberCSFHistory and find your database file []
- Right click on file and select "Restore previous versions"
- restore the most recent database file available back to the above directory.
- restart Jabber.
How To Clear Jabber Cache
- Exit Jabber.
- Open Windows Explorer and navigate to C:Users<User>AppDataLocalCiscoUnified Communications (note, you may need to enable the option to view hidden items if you don't see the folder (see below)
- Delete the "Jabber" folder in the above location.
- Restart Jabber.
CAIU - Updating Jabber Password
- Go to Phones.caiu.org in your browser, and select "Cisco Communications Unified Self Care Portal"
- Enter your username and password.
- Select the General Settings Tab.
- Enter what you would like your new password to be in the Client/Portal Password section and select save.
