Once you've made the decision to upgrade to a broadband internet connection, you'll have to either hook it up yourself or get someone to hook it up for you. If you're not confident in your abilities and have a friend or family member who can handle the job, great.
During the Installation Process, the technician will:
- Setup your new modem.
- Confirm all wiring and connections are working outside your home (new wiring may be required)
- Setup your Username and Email.
- Confirm your Internet connection is working.
There are three ways of getting
Internet service
installed so you can connect to Wi-Fi and start using it: Professional
installation. Self-
install kits. Self-
installation with own equipment.
You can expect the receive a box that contains:
- A modem.
- A router.
- Ethernet cables.
- Coaxial cables.
- Step-by-step instructions.
However, for now, all you need to know is that your telephone, TV, Internet and other communication needs can all be handled by running only two types of cable—all headquartered in a central distribution system you can install yourself. Existing phone lines and jacks can coexist with your new system.
If you're installing both Spectrum TV and internet, you'll need to attach a coax cable to your outlet, then attach the coax splitter to the free end of the coax cable. From there, attach two more cables to the splitter's ends, connecting one to your receiver and one to your modem.
Internet LightIt isn't on during normal use, but turns red if there is a problem. This light flashes green when the Hub's downloading a software update.
Internet access can be denied for many reasons such as account access restrictions, IP blocks, system outages, line problems and many other things. However, in this instance, it is likely to be something to do with the hub itself denying you access due to a problem with your account.
Setting up a home Wi-Fi network is easy and takes about 20 minutes.
- Find the best location for the wireless router.
- Turn off the modem.
- Connect the router to the modem.
- Connect a laptop or computer to the router.
- Power up the modem, router, and computer.
- Go to the management web page for the router.
The V6 does have a wireless connection, so if you can't connect directly to a router or the Superhub via a network cable, you can connect via wi-fi.
Virgin V6 box connectionsTo connect one V6 box to your Virgin hub and your TV, you'll need an ethernet cable, a cable adaptor and an HDMI cable. You'll be able to connect these cables at the back of the V6.
If the Wi-Fi light is flashing green and is accompanied by a white power light, this means that the hub is on and working. If the Wi-Fi light is flashing green and is accompanied by a green power light, this signifies that the hub is on but the Wi-Fi isn't connected.
Arrange with your broadband provider of choice to move or install services at your new address. If an engineer is required, an appointment will be made as close to moving day as possible. If an engineer is not required, a router will be sent to your new address and broadband setup will be completed for you.
So why do customers have to wait so long for broadband? It's just that it's a manual process. Each connection takes roughly 30 minutes, and only two technicians can work on an MDF of this size at once - there's simply not the room.
If you want to physically connect any devices to your router, such as a printer, game console, TV or internet phone system, you'll need an Ethernet cable for each. Plug the wired device into one of the available ports on the back of the router.
- If the link light is present, it means that your fibre router is powered up correctly. You will then be able to connect to the internet at 10Mbps for 2 hours in order to activate your fibre account.
How long will it take to get a new phone line installed? The delay between choosing a broadband provider and getting your broadband and phone activated is typically 2-3 weeks.
Its top-of-the-range fibre broadband package gets you an average download speed of 516Mbps. If you can't get Virgin Media fibre broadband in your area, you can still get a fast, reliable fibre broadband service from the likes of BT, Sky, TalkTalk, and Vodafone.
New customer? If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer.
We will send you a Welcome Pack with an estimated start date for your service within 5 working days of placing your order. If you already have a working phone line at your property then in most cases you'll be switched over within 10 working days of placing your order.
