Set A PIN
- Go to Netflix.com and log in.
- Choose the profile you want to manage.
- Click the username and choose Your Account.
- Choose Parental controls.
- Input your account password.
- Click Create PIN.
- Input your PIN and choose your PIN Protection Level.
- Click Save.
Your password MUST be between 8 and 16 characters in length. Your password MUST have at least one UPPERCASE character. Your password MUST have at least one LOWERCASE character. Your password MUST have at least one number. Your password MUST have at least one Special (Non-Alphanumeric) character (eg. !
Most usernames can contain letters and numbers, but no spaces. When you choose a username for an e-mail account, the part before the "@" is your username.
Entering capital letters using the up arrow key
You can change to the uppercase input mode by pressing the up arrow key on the on-screen keypad. Press the same key again to return to lowercase input mode. Below is an example of the up arrow key on some Android TV™ models.Username. A username is a name that uniquely identifies someone on a computer system. For example, a computer may be setup with multiple accounts, with different usernames for each account. This username/password combination is referred to as a login, and is often required for users to log in to websites.
Netflix is set to prevent users from sharing accounts and restrict people from swapping passwords. Currently, multiple users can share one account by setting up different viewing profiles using one login. Users must purchase premium plans to watch Netflix on more than one screen.
In this case, there are 52^8 possible combinations of 8 character passwords. So, to break an 8 character password, it will take (1.7*10^-6 * 52^8) seconds / 2, or 1.44 years.
Restart your Android phone or tablet
- Power off your Android phone or tablet by holding down the power button.
- Confirm that you want to turn off your Android.
- Press the power button again to power your Android back on.
- Once your Android finishes turning on, try Netflix again.
Reset the Netflix app
- From the Home screen, select Settings.
- Swipe down until you locate the Netflix app.
- Select Netflix.
- Slide the Reset toggle to the On position.
- Press the Home button to return to the Home screen.
- Press the Home button twice and swipe right until you locate the Netflix app.
If your remote has a Smart Hub button
- Press the Smart Hub button.
- Select Netflix.
- Select Sign In.? If you do not see Sign In, select Yes on the Are you a member of Netflix? screen. If you are not yet a member, set up your membership online.
- Enter your Netflix email address and password.
- Select Sign In.
You will then be sent a verification code to enter to reset your password. This code will expire after 20 minutes, so be sure to use it as soon as possible.
Sorry, the password needs to be reset for this account with the email address []. It typically points to an issue with your sign in process or the information you are attempting to sign in with. Follow the troubleshooting steps below to resolve the issue.
If your device repeatedly prompts you to sign in each time you connect to Netflix, there may be a technical issue preventing the device from staying connected to your Netflix account. Follow the troubleshooting steps for your device below to resolve this issue.
Restart your home network
- Turn off or unplug your smart TV.
- Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on.
- Turn your smart TV back on and try Netflix again.
Sign in to the Netflix website to update your email or change your password from your Account page on any non-Kids profile. If you can't sign in with your current password, send yourself a password reset email. If you see an error message when you attempt to update your password, check out our troubleshooting steps.
If you were unable to sign in to Netflix.com on your browser: Verify that your email address was entered correctly. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again. If you were still unable to sign in, continue troubleshooting below.
From iOS & Android App
- Login to the Netflix app.
- Select the “Menu”
- Scroll down and select “Account“.
- A browser page will open where you can select “Change password“.
- Type your “Current Password“, “New Password“, then “Confirm New Password“.
Simply changing your password doesn't do the trick, of course, since users with access to your account are undoubtedly already logged in on multiple devices. At this point, you will have signed all users out of your Netflix account on all of their devices. You will also be signed out. Log into your account again.
Simply changing your password doesn't do the trick, of course, since users with access to your account are undoubtedly already logged in on multiple devices. At this point, you will have signed all users out of your Netflix account on all of their devices. You will also be signed out. Log into your account again.
From iOS & Android App
- Login to the Netflix app.
- Select the “Menu”
- Scroll down and select “Account“.
- A browser page will open where you can select “Change password“.
- Type your “Current Password“, “New Password“, then “Confirm New Password“.
Once you have an active Netflix membership, you can have six (6) devices registered to your account at any given time, and you may stream up to two (2) movies or TV shows at the same time by default. There is also an option to upgrade to four (4) streams at the same time from the Your Account page.
According to Netflix, once you're a subscriber, you can have up to six devices registered at a time to stream. However, depending on your plan, you might only be able to stream on two of these devices at a time.
Here's how to find it:
- Head to the Netflix home page in your browser and sign in.
- In the upper right-hand corner you'll see your account symbol. Mouse over it, then click “Your Account.”
- Scroll down and click the “Viewing activity” link.
- Then click the “See recent account access” link.
If you were unable to sign in to Netflix.com on your browser: Verify that your email address was entered correctly. If it was not entered correctly, re-enter it and attempt to sign in again. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again.
If you've successfully signed in to the Netflix website and you see a banner that says your email address is invalid, select Update Email Address to correct any spelling errors or typos in the email we have on file. This banner will appear if a Netflix email bounced back or was blocked from delivery.
When an account is hacked, you should contact Netflix. If you can still access the account, in Settings, the option “Disconnect all devices” lets you disconnect all devices currently using the account. Then simply change the password. Additionally, you should change your passwords for all other online accounts.
[US] Netflix deleted my account. They delete your account 6 months after deactivating it. There was an issue where Netflix accounts were being stolen and email address being changed. If you have a device that your account is constantly signed on to, go to that and check the email address.
