If you want to speak to a human at DPD about your delivery, then call the DPD connection number on 0121 275 0500. You won't have to enter your parcel number and go through endless automated services! You will still need to provide your details so that they can locate your delivery, however.
DPD's delivery operation will run between 9am and 5pm on Sundays, with our network of 52 nationwide depots also being open during these times.
When we asked shoppers about their delivery experiences in 2020, DPD and Amazon had the most satisfied customers for time slots and communication.
Communication from the delivery company.
| Rank | Delivery company | NET satisfaction score |
|---|
| 1 | DPD | 86% |
| 2 | Amazon | 85% |
| 3 | DHL | 80% |
| 4 | Hermes/myHermes | 77% |
What time do DPD deliveries arrive? This depends on which DPD service is available in your area. All deliveries will be delivered by DPD - it'll arrive between 7.30am and 7.30pm.
I don't know my tracking number
- Log in to your DPD Local account (or register if you haven't already)
- Go to the 'My Orders' tab.
- Find your DPD reference number displayed next to the order in question, e.g. 'DPD12345678'.
Yes, DPD can make Timed deliveries, simply arrange this with your local depot. We deliver parcels to all parts of Ireland on Saturdays. It is key that you specify that these are to be delivered on Saturday when you request your collection, and use Saturday delivery labels also.
We can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed us to get a signature. Enter your reference number and postcode on this page to see your options.
Around 4 million parcels are delivered every day. The different parties within DPDgroup work together so that everyone in Europe has the same delivery experience.
Choose from one of our 2,500 local Pickup shops and we'll have your parcel ready for you by midday tomorrow. You'll need to be bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill. Enter your reference number here for your options.
If you don't call DPD, they'll try to deliver your order on the next working day. If you're not there again, it'll try again for a third time on the next working day after that. If you still weren't able to receive your order after the third attempt, DPD will hold on to it for seven days.
Dynamic Parcel Distribution
Following the decision by the French government to close the border with the UK, we have no choice but to suspend our European road services to continental Europe with immediate effect. With regret, we are requesting our customers not to send any parcels on our DPD Classic service to Europe until further notice.
Your dpd driver is required to take a photo of the parcel at the point of delivery as a proof of delivery. The parcel sender is expecting a signature as proof of delivery, instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over.
The delivery times vary each day from around 8am to 6pm. Drivers in other countries all deliver from Monday to Friday. During Bank holidays there will be no deliveries.
Do DPD deliver on Saturdays? Yes. Once you book your delivery on the day before (Friday), you have several Saturday delivery service options to choose from.
DPD not only offer an affordable next day courier service, we also offer guaranteed delivery by 10:30 am next day (12 pm on Saturdays), giving you even more options and peace of mind that your delivery will arrive when the recipient is in.
On Saturdays, DPD will ensure that your package will show up at your predetermined destination by either 10.30 am or 12.00 pm.
Unlike both Royal Mail and Hermes, DPD is often a better fit for businesses shipping higher value and/or larger parcels/consignments. DPD pride themselves on their time-critical service, so it may be an ideal option if you are offering your customers a range of delivery options and specific time slots.
USPS is best for small packages and PO boxes, UPS is best for heavy packages and reliable tracking, and FedEx is best for fast deliveries and Saturday shipping.
If you're sending an item yourself and, having checked the options, have found that Royal Mail is the cheapest – or not far off it – the good news is that Royal Mail is offering to waive its usual fee of 72p per parcel (or 60p per prepaid return parcel) and collect up to five parcels a day for free until Sunday 30 May.
Unlike everyone else I find Hermes far more efficient, good value for money and far better than Royal Mail. I only use Royal Mail when I really have to. There are occasional problems with rogue Hermes couriers but I have very few damages (and I send out candles).
DPD and CollectPlus were voted the UK's best parcel delivery companies in an annual poll of more than 9,000 MoneySavingExpert (MSE) users. Ipostparcels, Yodel and CitySprint were at the other end of the rankings, and got the poorest service ratings.
DPD has a sophisticated service that provides parcel delivery to all parts of the UK as well. Parcelforce services can fall into the more expensive category but they are very reliable and offer a wide selection of services in the UK. These services can be separated into next day, two day, and Ireland services.
If you use the Online Shipping Service of DPD, your parcel is insured against damage and loss according to the AVC-CMR conditions without extra payment.
Royal Mail
It is by far the most popular parcel delivery provider for customers in the UK and is provided as a shipping option in 37 of the UK's top 100 online retailers.
