Definition by ISTQB
quality: The degree to which a component, system or process meets specified requirements and/or user/customer needs and expectations. software quality: The totality of functionality and features of a software product that bear on its ability to satisfy stated or implied needs.Key Takeaways. Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
quality: The degree to which a component, system or process meets specified requirements and/or user/customer needs and expectations. software quality: The totality of functionality and features of a software product that bear on its ability to satisfy stated or implied needs.
Software Quality Attributes are: Correctness, Reliability, Adequacy, Learnability, Robustness, Maintainability, Readability, Extensibility, Testability, Efficiency, Portability. The behavior over time for the fulfillment of a given specification depends on the reliability of the software system.
Software quality drives predictability. Do it once and do it right, and there will be less re-work, less variation in productivity and better performance overall. Products get delivered on time, and they get built more productively. Poor quality is much more difficult to manage.
Every software engineer absolutely must know the seven aspects of software quality:
- Reliability.
- Understandability.
- Modifiability.
- Usability.
- Testability.
- Portability.
- Efficiency.
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. KPI management can be done using dashboard reporting software, giving your entire organization insights into your current performance.
SonarQube. SonarQube is the most popular code quality and security analysis tool in the market. With the support of the open-source community, Sonarqube presently can analyze and produce outputs for over 25 programming languages, which are higher than most tools in the market.
Code quality is defined by a convergence of attributes such as maintainability, reusability, readability, efficiency, error proneness, and modularity.
- SonarQube. SonarQube offers continuous code testing features that will ensure your code files, code projects, modules and folders are always tested for quality and will allow you to stay on top of the game when it comes to good quality code.
- Closure Linter.
- ESLint.
- JSHint.
- Klocwork.
- JSLint.
- Coverity.
- jsLint.
Unless you want to write good code, then you probably should stick to some form of standards.
- Write comments and documentation.
- Write readable yet efficient code.
- Use helper methods.
- If avoidable, do NOT hard-code!
- Write test cases.
- Write readable yet efficient code.
- Use your IDE's drop-down menu.
- APIs are handy.
Quantitative Code Quality Metrics
WMFP automatically measures the complexity of existing source code. The metrics used to determine the WMFP value include comments, code structure, arithmetic calculations, and flow control path.To summarize, I suggest emphasizing the following efforts to help you increase your code quality.
- Use a linter when developing. Better yet, integrate a linter into your build pipeline.
- Write meaningful comments.
- Write legible code.
- Emphasize software testing.
- Conduct code reviews.
Static analysis tools are designed to detect defects in the source code of programs. The name itself says that the principle of their work is based on static code analysis. There are many static analysis tools created for various programming languages.
Overall assessment of one's life is measured using three sub-dimensions: life satisfaction (cognitive appreciation), affect (a person's feelings or emotional states, both positive and negative, typically measured with reference to a particular point in time) and eudaemonics (a sense of having meaning and purpose in
Product Quality Assurance KPIs applies to the director of quality assurance, quality assurance manager, and quality assurance engineer. These effective KPIs assist in measuring the predefined levels of quality through every stage of product development.
Let's look at the five items you should be evaluating.
- Schedule. Project management success is often determined by whether or not you kept to the original timeline.
- Quality. The end of a project phase is a good time for a quality review.
- Cost.
- Stakeholder Satisfaction.
- Performance to Business Case.
Quality is difficult to define because it is people and criteria dependent. Limit the variables and define the criteria then it is possible to have a shared understanding of quality.
When developing a quality strategy it is helpful to remember that there are three main types of quality measures that should be considered: process measures, outcome measures, and structure measures.
Measuring Customer Experience
- Calculate the net promoter score.
- Analyze customer journey analytics.
- Conduct customer surveys.
- Determine customer churn rate.
- Interpret customer support ticket trends.
- Measure customer satisfaction scores.
7 Tips for Improving Service Quality Management
- Encourage agent feedback.
- Have agents listen to their calls.
- Send post-contact surveys after every interaction.
- Establish clear KPIs.
- Evaluate regularly.
- Give all agents clear and consistent standards.
- Take a team approach to eliminate bias.
15 Rules for Writing Quality Code
- Rule 1: Follow the Style Guide.
- Rule 2: Create Descriptive Names.
- Rule 3: Comment and Document.
- Rule 4: Don't Repeat Yourself.
- Rule 5: Check for Errors and Respond to Them.
- Rule 6: Split Your Code into Short, Focused Units.
- Rule 7: Use Framework APIs and Third-Party Libraries.
- Rule 8: Don't Overdesign.
