To get help with your JEGS products simply call 800-345-4545, press option 1, and a technical support representative will be available to answer any and all your questions and take your order.
JEGS has a consumer rating of 1.41 stars from 182 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about JEGS most frequently mention customer service, next day and summit racing problems. JEGS ranks 339th among Auto Parts sites.
Toll-Free Phone OrderingWe are just a phone call away and available every day to offer unrivaled support to you. Our call hours are 7 am-midnight EST Monday through Friday and 8 am-11 pm on Saturday and Sunday.
Does JEGS Provide Free Shipping? At JEGS, all orders over $99 ship for free. The main shipping service for free shipments is a standard ground service. This offer is only for customers who place orders in the contiguous United States.
2. Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to: JEGS, Attn: Returns, 101 JEGS Place, Delaware, OH 43015. 3.
The 10,000 square foot warehouse was kept as a retail store, and a new 225,000 square foot warehouse and corporate headquarters were built in Delaware, Ohio. Today, more than 350 people are employed by JEGS and the business draws in hundreds of thousands of customers each year.
Our Return PolicyWe back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new or unused part within 90 days and we'll refund the purchase price.
Jegs High Performance
| Industry | Performance Automotive Equipment Mail Order |
|---|
| Founder | Jeg Coughlin Sr. |
| Headquarters | Columbus , United States |
| Number of locations | 2 |
| Owner | John Coughlin, Troy Coughlin, Mike Coughlin, Jeg Coughlin Jr., Jeg Coughlin III |
We offer several shipping options to get your parts to your door as quickly as possible!
Standard Ground Shipping.
| Order Subtotal | Shipping & Handling Fee | Time to Delivery |
|---|
| $0.01 - $98.99 | $11.99 | 2 - 6 business days (in most areas) |
| $99.00 and up | FREE! |
International DeliveryCanadian orders are subject to shipping, brokerage, GST, and HST fees. International orders may be subject to duties and taxes as determined by country of delivery.
Our warehouses ship orders Monday – Friday. We do not ship on weekends or the following national holidays: New Year's Day.
Unfortunately, Jegs doesn't ship directly to Australia.
Here on Amazon, a refund is generally understood to be money-back to the customer. A return is generally understood to take place when a buyer sends the item back to the seller; that is when a refund might take place.
A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. A refund policy often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
No cash refund policy — states that no monetary refunds will be given, though alternative refunds may be offered, such as store credit or exchanges. No refund, exchange only policy — states that customers can only exchange items they wish to return, rather than get a refund.
Some companies choose to simply refund the purchase price of the product once it is returned. That is one option, or you could choose to provide refunds in the form of store credit. A stricter return policy may offer to replace the original unit but will make no refund available in terms of cash or credit.
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
You'll usually get a decision within 1 business day but it can take up to 4 business days.
- On your computer, go to
- Click Order History.
- Find the order you want to return.
- Select Request a refund or Report a problem and choose the option that describes your situation.
Tips for writing a sample letter for requesting a refund
- Refer to the goods or services you are requesting a refund.
- Give a sincere reason why you are requesting a refund.
- Be precise about the amount you wish to be refunded.
- Mention details of the transaction such as dates and place of delivery.
Refund Request Letter—Why Is It Important?
- Ask for a refund in a polite and formal language.
- Include details about the product—what was purchased, when, and what the price was.
- Explain why you want to return the item.
- Mention relevant aspects of the transaction such as dates and place of delivery.
